About this role and why it’s critical
The majority of our early customers were actually our friends, and we’ve tried to maintain the same level of respect, care, and friendliness as we grow. Our user base has officially out grown our tiny team — which is why we need your help to establish and scale a friend-worthy support experience.
This role is critical to us because we see Customer Success as a part of our Product team. Every interaction with our customers is meticulously tied to our product decisions. As we’ve done since day 1, we want to continue building CS into the fabric of our company as we scale to thousands of customers and beyond.
Does this sound like you?
- You’re excited to interact with thousands of customers to help them have a delightful experience.
- You can help create, improve, and maintain an efficient process for us to scale a great customer experience.
- You have clear written & verbal communication skills in English.
- You enjoy talking to people, solving problems, building an online community, and contributing to meaningful products.
If even 50% of this role description sounds like you, we’d be delighted to hear from you.
?We’re committed to building a diverse team and encourage folks from all under-represented groups to apply. If you qualify even for some of the points in our job descriptions, we ask that you apply. More often than not, if we feel that someone is a good fit for the team — we’re flexible and are willing to bring them on board.
Note: There’s a lot to the role, but we’ve deliberately kept this short & sweet. ?